Inbound Sales Representative (CS + Upselling)

• Job Highlights
• Attractive salary package with bonus
• Medical and insurance coverage, Dental/Optical coverage
• 13th Month Bonus

Key Responsibilities:

• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot client products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

Hiring Requirements：

• Bachelor’s degree or Diploma in any discipline
• Fluency in written and spoken English 
• Experienced handling ANZ/Canada market will be added advantage
• Must be tech savvy and interested in the customer’s products and platform features

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.