Customer Success Specialist (Korean / Japan speaking)

If you are possessing with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!

Job Highlights:

• Diversity & Multi racial culture
• 13th month bonus provided
• Relevant training and promotion opportunities provided

 Benefits:

• Language allowance
• 13th Month bonus
• Performance Bonus
• Medical insurance ，dental & optical allowance
• Attractive training and promotion
• EPF，SOCSO，EIS
• Diversity & multi racial culture

Job Responsibilities:

• Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about client’s product and service
• Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

• Fresh Graduates from all backgrounds are encouraged to apply
• Fluent English; Near-native Korean (TOPIK 5 or 6) / Japanese (JLPT 1 or 2) is preferred in terms of verbal, written & comprehension
• Flexible to work on shift rotation
• Must be able to work In Penang

**ONLY shortlisted will be contact**

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.