Customer Success Specialist – Mandarin Speakers (Backend Support)

Job Highlights

• Attractive salary with bonus
• Medical and Insurance coverage
• Fixed working time 9am to 6pm

Job Responsibilities: 

• Process involves receiving document set in email
• Organizing the documents by type in tool
• Manually search shipment in Navisphere ; Transportation Management System)
• Validate document type matches actual document
• Name document as per type (eg. Master bill of lading, House bill of lading, Bill of Materials etc.)
• Ensure customer’s enquires are responded and resolved with the SLA given.

Job Requirements: 

• Fresh Graduates from all background are encourage to apply
• Languages Required: Mandarin & English (as this role will be served to Mandarin speaking client)
• Must be willing to work in office
• Must be willing to work during Public Holiday & weekend
• Working time: 9am to 6pm (5 days per week + 2 rotational off days)
• Candidates majoring in International business/ supply chain will be added advantage