Customer Success Specialist (English + Mandarin)

Job Highlights

• Fast career advancement
• 13th month salary
• Excellent working environment

Short Overview of Job Responsibilities

Customer Service Advisor responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media online market place.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Benefits:

• Language allowance
• 13th Month bonus
• Performance Bonus
• Medical insurance ，dental & optical allowance
• Attractive training and promotion
• EPF，SOCSO，EIS
• Diversity & multi racial culture