Technical Support Advisor

Job Highlights

• Amazing Career Development and Advancement Opportunities
• 13th Month Salary (AWS)
• Medical Insurance & Fixed Allowance Provided

Requirements & Details:

• Diploma, Bachelor’s degree preferred.
• Experienced in Customer Support / Technical Support will be added advantage.
• Working Hours: Monday – Friday, 9am – 6pm.
• Working Location: work remotely from Sabah / Sarawak
• Have basic understanding on HTML / JAVA / Debugging tools will be added advantage.
• Experienced on HTML Basic, JavaScript / PHP / CSS/ CSS3 and Debugging Tools.
• Open for fresh graduate to apply

Why Us?

We provide a work environment that is diverse, inclusive, and welcoming of all.
Our training that will make you feel empowered to do your best work even if you aren’t a tech expert.
Career opportunities for all our employees.
Fantastic, comprehensive and competitive benefits, Gratitude & recognition for our awesome employees

Job Scope

• Accountable for closing customer inquiries regarding company products/services, customer’s accounts and provide additional clarifications as requested by customer.
• Responsible for adding/updating/reviewing rich media functionality in Ads.
•  Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels.
• Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.

Benefits:

• Language allowance
• 13th Month bonus
• Performance Bonus
• Medical insurance ，dental & optical allowance
• Attractive training and promotion
• EPF，SOCSO，EIS
• Diversity & multi racial culture