Hiring English Customer Success Specialist (East Malaysia)

Job Details

• Company: Teleperformance Malaysia
• TP Code: TB-EMY-CSS-EN-XXXX
• Job Title: Customer Success Specialist (East Malaysia)
• Location: Sabah, Sarawah

Job Highlights

• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture
• Fun and attractive Incentives

Overview

So, what will you be doing as a Customer Success Specialist?

Are you ready to take your customer service skills to the next level? Imagine being personnel at a local store but helping people virtually. As a Customer Support Specialist, you’ll play a crucial role in delivering top-notch service, recommending solutions, and guiding product users through features and functionalities using the client’s website shopping channel by answering customer inquiries via inbound call, live chat, and email.

At our company, we value strong communication and exceptional customer service skills. You&#;ll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service. If you’re passionate about customer service and ready to take on a new challenge, we want to hear from you.

Your Responsibilities

•        Support customers to place online orders with the client.

•        Provide timely support to customers through available communication channels (inbound phone calls and email).

•        Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

•        Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

•        Identify and escalate priority issues through appropriate channels as and when necessary.

•        Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

•        Maintains and improves quality of service by sharing suggestions and recommendations.

•        Keeps job knowledge and skills up to date by attending training and continuously learning.

•        Meets all key performance indicators set by the company and client.

•        Adheres to the policies and procedures set by the company and client.

Requirements

•        Bachelor’s Degree or at least Diploma or equivalent in any discipline.

•        Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

•        Ability to handle queries and objections in a professional manner.

•        Passionate about communication and interacting with people is key to success in this role.

•        Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

•        Customer Service orientation.

•        Minimum typing speed of 40wpm with a 90% accuracy score.

•        Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the &#; in &#;? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We&#;re committed to building a diverse and inclusive team. Whether you&#;re an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a ; futures, and we’re committed to helping them grow and succeed.

So if you&#;re one of the best companies to work for!

Click on “Apply Now” and let’s have a conversation.

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