Presales and Support Engineer

REMUNERATION:

• Medical • Miscellaneous allowance • Covered parking Provided • Insurance coverage

RESPONSIBILITITES:

➢ Great opportunity to learn and grow as IT professional

➢ Working closely with Sales to ensure successful closure of the sales process

➢ Liaising with product principal to gain customers related in-depth knowledge, and let them in on user behaviour and/or any potential changes clients would like

➢ Delivering presentations and demonstrations to prospective and current clients

➢ Provide technical support to existing contracted customer based on the SLA

➢ Documentation such as SOW and proposal

➢ Encouraging clients to purchase additional services, upgrades etc

➢ Conducting research into the industry – including competitor research

➢ Potentially considering new markets or clients to contact, based on your knowledge of both the products/services and their users

SKILLS AND KNOWLEDGE:

• Microsoft Office • Windows Server OS • Linux OS • Scripting and basic programming for any programming language (Java, C++, VB.Net, Phyton) • Knowledge of SQL and Non SQL database • Networking knowledge • Knowledge of cloud computing

REQUIREMENTS:

• Candidate must possess at least Diploma or Degree in IT and related discipline

• Minimum ; 2 Year(s) of working experience in the related field is preferred

• Fresh graduates are also encouraged to apply

• Good Communication & Presentation Skills

• Interest in and understanding of the industry – often a technology-related one

• Ability to research and keep on top of industry developments

• Problem-solving ability