Job Description
Pre-sales and Consultant
To work with BU manager on new business leads, understanding new prospect needs and providing knowledge of best practice processes and existing customer industry application;
Carry out demonstrations via demo or at a client site with the ability to discuss functionality and flexibility of solutions;
Communicate with the team and customers clearly and logically, adjusting to the audience to enable effective communication at all levels. Listen effectively and respond appropriately. Maintain client confidentiality and discretion;
Taking lead in system implementation of Computerized Maintenance Management System (CMMS) or Manufacturing Execution System (MES) or any Industry 4.0 solution system;
Understand the full capabilities of solution offerings and provide presales functional and solution support;
Document and translate the requirements of customers to functional and technical design documents;
Able to combine business knowledge with analytical thinking to recommend turnkey solutions to prospective customers;
Work with clients to assess their needs and requirements to determine the best approach;
Understand the customer market and business sector to provide appropriate advice. Agree the approach to be delivered and present the agreed plan and timescales with the client;
Help define maintenance framework for relevant industries so that best practice can be replicated;
Provide application support to customers in various industries;
To lead and guide junior engineers, directly or indirectly, to provide guidance, suggestion, coach, in issues related to project deliverable.
Project Management
Direct and manage project development or service order from beginning to end with built in contingencies;
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders;
Develop full-scale project plans and associated communications documents;
Effective communicate project/ customers’ expectations to team members and stakeholders in a timely and clear fashion;
Ensure projects are completed within time, budget and constraint with minimal supervision;
Liaise with project stakeholders or any related parties on an ongoing basis;
Estimate the resources and participants needed to achieve the goals;
Manage, monitor and motivate the cross functional team assigned to the project/ service order;
Determine and assess need for additional staff and make appropriate recruitments if necessary during project cycle;
Build, develop and grow any business relationships vital to the success of the project/ order;
Monitor progress to keep project/ service schedule on track.
REQUIREMENTS FOR THIS ROLE:
Take lead for a team for more than 3 years
Have related industry working experience as in Industry 4.0 or CMMS or MES products
Strong in communication skills and presentation skills
PMP certified is added advantage