Executive – MICE
Holiday Tours & Travel Sdn Bhd
Job Description
- To support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination and customer support.
- Assist to organize and control project activities to ensure the project workflow on track and within budget.
- Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and proposals and other ground arrangement for our corporate clients.
- You are required to issue and monitor invoicing, collection of outstanding debts and prepare refund requisition for customer.
- Assist project members with the coordination of resources, equipment and information.
- Schedule tour guiding assignments.
- Liaise with vendors and monitor adherence to service level standards.
- Report on project progress.
- Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
- Communicate with clients to identify and define project requirements, scope and objectives.
- Tour leading to overseas and local.
- To safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
- Assist in Trade shows / Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
- To ensure that we have billed and chased for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
- To ensure that all Standard Operating Procedures are adhered to.
- Any other duties at the discretion of the company.
