Data Center Supervisor/ Support

Job Description

• Ensures daily batch of all systems are run correctly by the Shift Leaders and Computer Operators.
• Checks and monitors daily job sheets for discrepancies.
• Performs scheduling and ensures sufficient manpower is available to perform daily tasks.
• Tabulates monthly statistics for all applications.
• Performs software deployment to Production systems.
• Updates and maintains report distribution table.
• Ensures the senior operators train the new staff.
• Ensures all updates to job sheets are obtained from the respective App Support and are versioned.
• Participates in DR runs.
• Performs the Control Self Assessment for Data Centre.
• Ensures physical and data security of DC is managed based on the procedures.
• Assigned member to hold part of sensitive IDs (for dual control).
• Ensures timely escalation and follow-up of all reported incidences by the subordinates to the respective Support group.
• Ensures sufficient consumables are available for DC use.
• Ensures the management of the DC infrastructure is maintained in accordance to procedures set.
• Ensures the physical security is managed in accordance to procedures set.
• Assists in implementing process improvements to the daily tasks.
• Ensures the documentations on the DC facility configurations are up to date.
• Ad – Hoc Project Management

Job Requirement

1. Skills
   • Ability to understand and solve operational problems.
   • The need to work independently, 24 x 7.
   • Ability to schedule and manage manpower to run shift work.
   • Strong communication skills to successfully manage the in house teams
2. Knowledge
   • Familiarity with Bank’s policies and procedures
   • Business domain knowledge
   • Regulatory requirements
   • IT Governance
3. Experience
   • Exposed to various operating systems, eg. OS400, HP-UX, SUN Solaris, Windows series
   • 5 years experience of which 1 year in-depth managerial experience in Data Centre Operations.
   • Sound judgment and prompt problem solving