Enterprise Service Engineer

We are looking for talented individuals who are passionate about making a big impact on Customer Success. The Enterprise Service Engineer will be responsible for delivering high quality consultation and support services on E;s Supply Chain applications to meet our global customers’ Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.

Responsibilities:

• Provide consultation service to customer in addressing business and technical challenges to achieve Customer’s Business Success.
• Understand customer’s business needs and definition of business success.
• Diagnose customer solution’s problems, inefficiencies, and weaknesses.
• Provide advice on solution’s best practices and technical fixes to effectively addressing the issues identified on the solution.
• Active collaboration with cross functional teams in Global environment to ensure effective service recovery and business continuity via incidents identification and resolution.
• Plan and conduct solution deployment and application maintenance in company’s hosting environment, adhering to standards and best practices.
• Plan and manage business solutions transition from project delivery team to Customer Success organization.
• Provide on-call support as part of a global engineering team.

Requirements:

• Bachelor Degree in Computer Science/Information Technology or equivalent.
• Minimum 2-3 years’ hands-on experience in Java application development, Linux, SQL and other programming languages.
• Experience with Shell scripting language is highly preferred.
• Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.
• Analytical mindset and creative problem-solving skills.
• Excellent interpersonal and communication skills.
• Understanding of development methodologies, version control and configuration management.
• A fundamental understanding of IT service management and the ITIL business process.
• Attention to detail and ability to troubleshoot and provide feedback and solutions.
• Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.
• Must be able to work well both in a team environment and independently under minimal supervision.
• Strong learning desire and willingness to learn new technologies on own initiative.