Travel Counselor

Holiday Tours & Travel Sdn Bhd

Full Time

Job Description

To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations,
issue tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
To plan itineraries, make reservations, issue tickets for clients.
To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting
to the Team Leader, Division Manager and Vice President.
To provide clients with visa information and submit the application.
To provide professional & up to date information on air fares & travel related matters to clients and
colleagues.
To follow up on customer complaints.
To ensure enquiries are handled/delivered on time.
To handle and resolve customer complaints.
To liaise, work closely, build rapport (team work) with colleagues, and assist our sales personnel, other
departments and branches on reservation / ticketing matters.
To liaise and build rapport with airlines personnel, hoteliers and suppliers.
Recommend process improvements, attend training.
Provide on the job training for new team members.
To safeguard and not to disclose customer (personal and organisation) details and our company’s
confidential information.
Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
To ensure that we have billed and chase for payment for outstanding invoices, no credit given to
customer, friends or travel agents unless authorized (written) by Head of Department.
Any other duties at the discretion of the company.