Job Description
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Job Description
- Client Servicing support via emails in relation to Cash Management product suite in order to meet the goals and targets
- Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and
- Corporate Internet Banking customers.
- Support transformation initiatives and ensuring provision of a high-quality service delivery through effective execution of daily support operations, people and resources.
- Adhere to HLBB’s policies, services standard and performance measures. Identify and implement operational risk controls, manage daily operations and capacity & capability planning.
- To support and respond to every customer email enquiry and service request in a timely manner.
- Guide and support customer/branches/business centre and/or others department complaints and requests with the timely acknowledgement and solutions
Education / Qualification
- Degree/Diploma in any discipline
- Some exposure in Internet Banking and IT related field
Special Skills
- Problem Solving Skills
- Communication & Customer Service Skills
- Able to plan and execute to aggressive timeline