Job Description
If you are looking to excel and make a difference, take a closer look at us…
Job Description:
- Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
- Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
- Personalize service by cross selling and up selling products and services that are suitable for customers.
- Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
- Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
- Continuously strive to attain and exceed agreed productivity and KRA targets
Jobholder Requirements:
- Malaysian citizen
- Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.
- Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
- Patient, confident, active listening skills, problem solving skills and attentive to details.
- Able to manage multiple customer interactions.
- Basic PC knowledge, with the ability to quickly adapt to new software applications.
- Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
- Must be willing to work in PJ City / Damansara City / OUG / Kelana Jaya.
Benefits:
- Competitive employer contribution on EPF and SOCSO
- Annual Leaves, Sick leaves, Birthday Leave entitlement
- Medical, Dental benefits
- Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker)
- Overtime and Public Holidays Allowance
- 2 weeks of classroom training is provided in PJ City