IT TECHNICAL SUPPORT ENGINEER

JOB RESPONSIBILITIES:

• Provide IT assets (PC, laptop, thin client, printer, etc.) and equipment setup, technical supports and guidance to end users.
• Attend promptly and closure of support ticket or problem solving in timely manner. Escalation to higher level for key issues.
• Regular and preventive maintenances for IT equipment and hardware setting up in the company.
• Operation support for LAN, WAN, internet services of the company.
• Carry out administration, monitoring, maintenance and operation support for servers, storage, backup and network facilities in data center.
• Support in the area of service availability, system security, preventive maintenance and service recovery for servers and infrastructures in data center.
• Work with both internal parties and external partners to provide system changes and enhancements.
• To learn and own system configuration knowledge of IT equipment and hardware facilities.
• Participate, assist and execute project implementation, coordinate technical requirements, evaluation and monitor vendor activities.
• Maintain proper system documentations.

COMPETENCY LEVEL REQUIREMENTS:

1. Bachelor’s Degree in Computer Science / Information Systems / Information Technology or equivalent with minimum 3 years of experiences. Candidate should have demonstrated relevant and strong accumulated experiences in IT hardware, network and data center infrastructure work areas.
2. 3+ years of experience in managing and administering Window servers, virtualization (VMware & Hyper-V), storage and enterprise backup.
3. End user IT equipment (desktop, laptop, thin client, printer, etc.) setting up and support skills is required as well as technical knowledge of smart devices.
4. Hands-on experiences and strong knowledge either in windows environment (OS, server, AD, exchange, etc.), networking, network facility or data center facility is required.
5. Participation and involvement in IT infrastructure related project before are very encouraging.
6. Willing to learn and take ownership of new assignments, able to contribute by exploring new alternatives and suggestions.
7. Proactive, open minded and possess positive end users-oriented attitude to continue support business operations from technical aspect.
8. Good interpersonal & communication skills.
9. Microsoft (MCSA), CCNA and VMWare certification will be an advantage.