Job Description
Join Our Team as a Patient Care Champion: Customer Service Representative Wanted!
About Us: At SoundLife, we provide comprehensive hearing healthcare services for individuals of all ages. From diagnosis and management of hearing disorders to offering a complete range of hearing products and solutions, we strive to make a positive impact on the lives of our patients. Our team of trained audiologists ensures professional and personalized care to help people live life to its fullest potential.
Job Description:
As a Customer Service Representative at SoundLife, you will be the first point of contact for our patients, providing exceptional service and support throughout their journey with us. We are seeking a compassionate and empathetic individual with strong communication skills to join our team and help enhance the overall patient experience.
Requirements:
· Excellent communication and interpersonal skills, with a strong customer service orientation.
· Previous experience in a customer-facing role, preferably in a healthcare or clinic setting.
· Empathy, patience, and the ability to effectively communicate with patients from diverse backgrounds.
· Proficiency in Microsoft Office suites and familiarity with basic office equipment.
· Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
· Fluency in English and Bahasa Malaysia. Being able to speak different Mandarin will be considered first.
Responsibilities:
1. Patient Interaction: Greet patients with warmth and professionalism and assist them with any inquiries or concerns they may have regarding our services, products, or appointments.
2. Appointment Coordination: Schedule appointments for hearing tests, fittings, follow-up visits, and consultations, ensuring efficient and seamless scheduling for patients.
3. Patient Support: Provide personalized support to patients, including assisting with registration processes, explaining clinic procedures, and addressing any questions about their hearing health journey.
4. Communication: Maintain clear and effective communication channels with patients, both in person and over the phone, ensuring timely responses to inquiries and follow-ups.
5. Patient Education: Educate patients about hearing aids, accessories, and maintenance tips, empowering them to make informed decisions about their hearing health.
6. Problem Resolution: Handle patient complaints or concerns with empathy and professionalism and escalate issues to management when necessary to ensure swift resolution.
7. Administrative Tasks: Assist with administrative duties such as processing payments, managing patient records, and maintaining inventory, always ensuring accuracy and attention to detail.
8. Collaboration: Work closely with audiologists and other healthcare professionals to coordinate patient care and ensure a seamless and positive experience for every patient.
Benefits:
· Monthly contributions (EPF, SOCSO, EIS).
· Medical and Leave benefits.
· Living wages subsidy.
· Professional development opportunities, company dinner, and yearly company trip.
· A supportive and collaborative work environment.
· Opportunities to make a meaningful impact on the lives of others.
How to Apply: If you are ready to take on this exciting opportunity and join our team, please submit your resume, and cover letter to .
Please indicate your proficiency level in English, Bahasa Malaysia, and Mandarin in your application.
Join us in providing exceptional customer service and making a positive impact on our patients’ lives!