Technical Support Engineer (Computer Security)

Responsibilities:

• Pre- and Post-Sales support for products including design, technical advice, and point of contact.

• Deliver product presentations and demonstrations, and provide support at external and internal customer facing events.

• Build custom demonstrations and deliver Proof of Concepts (POC) to customers.

• Architects an appropriate technical solution to meet customers’ requirements.

• Take a leading role in specifying technical solutions and writing proposals and tender responses.

• Support the sales cycle through answering RFI (Request for information), BOM (Bill of Material) and RFP (Request for proposal).

• To work with internal product team to meet vendor expectation.

• To meet vendors certification requirement.

• Keep up to date on technical knowledge and handle complicated technical issues for customers.

Requirements:

• Degree in Networking, Computer Science, Information Technology, Engineering (Network/Security) or equivalent.

• At least 1 year experience.

• Knowledge in Networking/CRM/Cybersecurity/Mobile and Application Security, implementation and deployment will be added advantage.

• Strong analytical and problem-solving skills

•Required language: English

• Able to communicate and present the solution

• Able to work in a team

• Motivated and able to work independently

• Good communication and presentation skills

Additional Information:

• Office Hours: Monday – Friday ; 6pm)

• Smart Casual Fridays

• Walking distance to LRT/KTM Abdullah Hukum

• Salary is negotiable depending on experience

• Welfare

• Social Security

• Health insurance

• Incentive

• Annual Bonus